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When buying on psofsweden.com, a 14-days right of withdrawal always applies. This means that you as a customer have the right to cancel your purchase by notifying theHORSElet.com within 14 days of you or your agent receiving the ordered item (the withdrawal period).
To exercise your right of withdrawal on your purchase, the product needs to be returned to us within 14 days of receiving it. In order for the return to be approved, you need to use the return form below.
When applying the right of withdrawal from your purchase, you as a customer are responsible for the return shipping cost. Use the return shipping note that you will receive in you email when you have filled in the return form.
Once we have received and approved your return, we will refund you for the returned products. Any shipping costs remaining are not refunded.
Returned products are returned in unchanged and unused condition. This means that labels, any Velcro fasteners, labels and protection points are found on the product in the same condition as on delivery. The return must be returned well packed and in the same way as these were delivered to be approved.
In the event of damaged returns, such as the above-mentioned lost labels, damaged Velcro straps, dirt, hair or removed protective plastic, theHORSElet.com has the right to charge a depreciation compensation in accordance with how damaged the product has become. Up to 100% of the value of the product if it is not considered to be in salable condition. Money is refunded for the item minus the value deduction according to law.
Refunds will be made when we have received and checked the condition of the goods. The refund applies to the cost of the returned product. The shipping cost remains and is thus never refunded.
Return shipping costs:
Return shipping cost is 69 SEK/ €19/ £19/ $39.
This cost will not be refunded. The time until you receive your refund varies depending on the country and bank, generally you should have your money back within approx. 2-5 days within Sweden. Note that for international payments, this time can vary and sometimes take up to 7-10 working days from the time your return is processed.
If you want to make a complaint regarding a product that you bought through us, fill in the form below. It is important that you carefully describe why you want to complain. Please attach pictures.
You must make a reclaim within a "reasonable time" after discovering a fault with the product. We recommend that you reclaim as soon as possible and at the latest within 60 days after the defect has been discovered.
Manufacturing defects include seams and adhesives on the products. Please note that the warranty does not cover normal wear and tear. The warranty also does not cover damage to any part of the product caused by misuse, lack of care, negligence, accident, fire, water or failure to follow care instructions. The warranty applies if the damage is attributable to a manufacturing defect.
Pearls, crystals, rivets and other decorations on, for example, headbands are fragile and if the decoration breaks, this cannot be considered a defect on the product and cannot be claimed.